LensCrafters

Message: Heather and Chasity were so pleasantly helpful. I will be a repeat customer.

Message: Shopping with Shannon was a fabulous experience! She took time, was respectful and very honest as to how the frames either did or did not fit my face! She was so professional and fun all at the same time. I purchased 2 pair of glasses and will shop with LensCrafters and Shannon again! Thank you for a great experience!

Message: This location is truly great! From the wide selection to the team, one is better than the next! I live out of town and save my needs until I get back here to see everyone. Heather is a knockout star who has not only been helping me for years, but is so honest and real about what looks good, what makes sense and what is best for my personal vision needs. Her positive energy and personality is contagious in the best ways! Also would like to give credit to Trinity and Chastity, other two stars that always assist and are so kind. Not to mention, the turnaround time is so quick and efficient. This location is so fun and I can’t recommend it enough! Many thanks to the whole team for getting me set up for success with my updated and enhanced glasses needs, looking forward to the next visit!

Message: I cannot say enough good things about the great customer service I received with Heather! I lost my glasses and needed a new pair the same day. She helped me from start to finish, from selection to finished glasses (2 pairs) in less than two hours. Their whole team was a pleasure to work with. I highly recommend asking for Heather!

Message: Great experience. The attendants were the best — very friendly, gracious, and patient while choosing frames. I was told it could take a week to get my glasses but it only took 4 days. there were two lovely ladies, both spent the extra time to choose glasses and also adjust the fit.

Message: I can not RAVE enough about the customer service at this location! Heather took one look at me and found me the perfect frames, then showed me an amazing pair of frames for prescription sunglasses! She walked me through all my options with lenses/coatings/insurance/specials/coupons/etc. and got me a great deal! She is a gem!

Message: I lost my glasses boating. I called LensCrafters in the Summit Mall Fairlawn store. Shannon did a phenomenal job taking care of my lack of sight. Pulled my prescription, matched my lenses had them waiting for me to arrive. She totally made me feel secure in knowing she had everything ready, all the right frames, lenses. Then she got me measured and fitted perfectly. She does her job with a smile and absolute confidence, she is really good at this. Thank you again for making it worth the drive. This all happened in less than an hour. That's great customer care.